As a high-tech company in China, liveCom Limited adheres to the work philosophy of "service-oriented, strive for the best" and always puts the customer experience in the first place.
During the project inspection of PT.TENAGA LISTRIK BENGKULU, we are committed to carry out the routine inspection and maintenance, including the customer's various systems, fault points and hidden dangers so as to improve the customer's experience, which was recognized and praised by the customers.
IPTV system:
In this inspection, we carried out routine maintenance on outdoor IPTV antenna to prevent rust and waterproof maintenance, and on indoor related equipment, we carried out health status checking to eliminate hidden dangers in advance so that customers can use it and watch domestic programs normally.
Conference system:
In this inspection, we inspected the conference system, related equipment and machine rooms routinely, ensuring that the problems can be found in advance and dealt with. Through the inspection, the overall operation of the conference system is diagnosed normal, and customers can smoothly use the conference system for meetings.
Wireless network system:
In this inspection, we checked the overall wireless environment and equipment in the customer's campus. Through technical means, we improved and optimized the wireless channel and related parameters wholly. As for the privately connected wireless routers, we shut down, dealt with them and configured for tuning. For weak coverage areas, we increased the deployment of wireless APs. As a result, the user perception and experience has been significantly improved, and there will be no such situation that previous wireless signal full but can not access the Internet as before.
Security monitoring system:
In this inspection, we repaired the faulty monitoring points. For the problem of unsynchronized camera clocks, we use the core equipment for its unified timing. After optimization, all the monitoring points have the same clock, and the monitoring is clear without delay, which greatly enhances the customer's security capability.
Machine room inspection and related equipment maintenance:
In this inspection, we carried out the routine inspection for the machine room and related equipment, ensuring the advance troubleshooting, and replaced the faulty equipment. For the outdoor cabinets, we performed rustproof and waterproof maintenance, so as to extend the service life of the cabinet. All in all, we improved the overall network robustness and security for the customer through this inspection.
LiveCom Limited’s work philosophy is "service-oriented, strive for the best". Inspection is a routine part of the project, But we will not do it perfunctorily. Through the inspection we let our customers visualize the difference between before and after and enhance their experience. This is also the mission of LiveCom Limited and the goal of continuous progress.
Attached the letter of praise：
PT.TENAGA LISTRIK BENGKULU
Commendation Letter
LiveCom Limited:
LiveCom Limited provides high-quality operation and maintenance services for PT.TENAGA LISTRIK BENGKULU and you specially arrange professional technicians to go to the project site to carry out overall, professional and perfect O&M services for our office system, monitoring system, network system, satellite TV IPTV system, etc., at the campsite of our Bengkulu Power Station.
You adhere to the work philosophy of "Customer Service First" and assisted us in comprehensively and completely sorting out the on-site problems, including on-site monitoring system security hidden danger investigation，hardware equipment maintenance and repair, on-site network data center hardware equipment maintenance and wireless network tuning etc..This time your employees went to our power station to carry out operation and maintenance services, responding in time and proactively assisting the on-site customers of us to solve the technical problems, completing the task with high efficiency and quality. The core technicians involved in this service, Ding Minglei, Tian Liushen and Huang Yanshuang, have excellent professional skills, good dedication and pragmatic work attitude, which fully reflects LiveCom's professional service capability and excellent technical strength.
We would like to commend and thank all the members of the project who participated in this operation and maintenance service. We hope that you will continue to provide high-quality O&M services for the stable operation of the network system and monitoring system of our Bengkulu Power Station for a long term. In the future, our cooperation will be more smooth! Wish your grand business to prosper and reach new heights!
Nov.15 2023
PT.TENAGA LISTRIK BENGKULU
